Terms of Service

By using Label Supply, you agree to these terms with Document Management, Inc.. The site is a B2B wholesale catalog for labels, thermal ribbons, and printers. Wholesale pricing and checkout require an approved business account.

Business accounts and security

You must be authorized to purchase for the business you represent. Account approval, pricing, and credit limits are subject to review. You are responsible for your authorized users and for protecting sign-in credentials. Keep contact and billing information current, and notify us promptly of unauthorized access.

Quotes, pricing, and order acceptance

Catalog listings and quotes are subject to availability and correction of errors. Quotes remain valid for the period stated in the quote. Your accepted quote or negotiated account agreement controls the agreed specifications and pricing; changes in quantity, artwork, or specifications may require a revised quote. Submitting an order or receiving an automated acknowledgement does not itself confirm acceptance, availability, or a ship date. We will contact you about any material change before proceeding. Taxes and freight are additional unless expressly included; provide a valid exemption certificate when applicable.

Payment and credit

Available payment methods include card, bank payment, and approved company credit. Net-30 terms apply only to approved credit accounts; payment is due as stated on your invoice or account agreement. Deposits or advance payment may be required for a particular order when disclosed in its quote. Past-due balances or exceeded credit limits may delay new orders or require another payment method. Any late charges or collection costs must be provided for in your account agreement and permitted by applicable law. Contact us promptly about a billing discrepancy.

Supplier fulfillment and shipping

We may source, produce, and ship orders through the Label Supply supplier network and subcontract work as needed. A mixed order may arrive in separate shipments with separate freight charges and schedules. Availability and lead times are estimates until the fulfilling supplier confirms them. Calendar ship dates apply to the confirmed fulfillment group, not automatically to the entire order. Production timing depends on complete specifications, proof approval where required, and any agreed payment arrangements.

Freight estimates may change with the final shipment details. Your order or account agreement determines prepaid, collect, or third-party freight terms. Carrier transit times are estimates, and delays outside our reasonable control may affect delivery. Unless your accepted order states otherwise, title and risk of loss pass when goods are handed to the carrier at the shipping point, subject to applicable law. We will assist with documented carrier claims; this does not remove your right to report a product defect or fulfillment error.

Specifications, artwork, and proof approval

You are responsible for accurate dimensions, materials, adhesives, quantities, unwind direction, printer compatibility, and intended-use requirements. Test suitability for your application before committing to production. You represent that you have permission to use all supplied artwork, trademarks, text, and other content, and authorize us and our production partners to use it to fulfill your order. Keep your original files. File preparation or artwork changes may carry additional charges disclosed for your approval.

For custom printed work, review each proof and version carefully, including copy, barcodes, dimensions, dielines, bleed, and layout. Production requiring a proof approval begins only after your approval is recorded. Submit corrections in writing and obtain a revised proof before approval. Approval makes you responsible for content and layout errors present in the approved proof; it does not excuse production that fails to meet the agreed specifications.

Custom-print tolerances

Screen images and digital proofs are not exact color or material samples. Printing processes, substrates, inks, finishes, and production lots can cause variation, including between repeat orders. Tell us before quoting if you need a physical proof, color matching, exact quantities, or tighter dimensional tolerances. Any applicable overrun or underrun allowance, quantity billing, registration tolerance, or shared-run limitation must be stated in the accepted quote or production specification. We do not apply a universal percentage or dimensional allowance to all label products.

Changes, cancellations, returns, and claims

Contact us as soon as you need to change or cancel an order. Changes are subject to supplier acceptance and may affect cost and timing. You may be responsible for work already performed, purchased materials, tooling, and non-cancellable supplier commitments. Custom-produced goods generally cannot be returned for a change of mind. Stock returns require authorization and are subject to the applicable product and supplier return conditions, including any disclosed restocking and freight charges. Do not send goods back without return instructions.

Inspect shipments promptly and report shortages, damage, or defects in writing with the order number, photographs, and relevant samples. Retain packaging and affected goods for review. Notify us promptly enough to meet any claim deadline stated in your order or carrier terms; concealed damage should be reported when discovered. We will investigate and arrange an appropriate replacement, reprint, credit, or refund for a substantiated claim, subject to the order terms and applicable law. These terms do not waive payment-dispute rights provided by law.

Warranties and liability

Express product warranties and the specifications in your accepted order apply. Manufacturer warranties, where available, remain subject to their own terms. To the extent permitted by law, we disclaim other warranties, including implied warranties of merchantability and fitness for a particular purpose. We do not guarantee uninterrupted site access or compatibility with an application you have not disclosed and we have not agreed to support.

To the extent permitted by law, our liability arising from an order is limited to the amount paid for the affected goods or services, and excludes indirect, incidental, special, and consequential losses, including lost profits. These limits do not apply to liability that cannot lawfully be limited or excluded.

Customer content and indemnification

You agree to indemnify Document Management, Inc. against third-party claims and reasonable related costs arising from infringing or unlawful content you supply, or your unauthorized use of the service, to the extent caused by your actions. This does not extend to claims caused by our own misconduct. We may decline work that is unlawful or infringes another party's rights.

Acceptable use

Do not misuse the site, attempt unauthorized access, scrape in a way that disrupts service, or use the catalog for purposes unrelated to legitimate wholesale purchasing.

Governing law, disputes, and changes

Arkansas law governs these terms, subject to applicable law that cannot be excluded by agreement. Contact us first so we can work to resolve a dispute. Unless a separate written agreement provides otherwise, disputes may be brought in the courts with jurisdiction in Little Rock, Arkansas. We may update these terms by posting a revised date. Changes apply prospectively; an accepted order's agreed commercial terms remain in effect unless we both agree to a change. A separately signed agreement controls where it conflicts with these terms.

Text messaging program

Label Supply's SMS program is operated by Document Management, Inc. using +1-888-501-2006. Transactional and marketing messages require separate, optional consent. A purchase, account approval, quote, or support request does not enroll you. Verifying a phone number confirms access to it and does not grant consent.

Transactional messages

By opting in, you agree to receive transactional SMS from Label Supply, operated by Document Management, Inc., about orders, shipping, billing, security, and customer-care. Message frequency varies based on account activity and selected preferences. Message and data rates may apply. Reply STOP to opt out. Reply HELP for help. Carriers are not liable for delayed or undelivered messages.

Marketing messages

By opting in, you agree to receive marketing SMS from Label Supply, operated by Document Management, Inc., including promotions, product announcements, offers, and replenishment reminders. Consent is not a condition of purchase. Message frequency varies based on account activity and selected preferences. Message and data rates may apply. Reply STOP to opt out. Reply HELP for help. Carriers are not liable for delayed or undelivered messages.

Consent is not a condition of purchase for either category. Staff may record affirmative verbal authorization for transactional messages after reading the disclosure and documenting it. Marketing requires explicit digital or written opt-in and cannot be authorized verbally.

You can withdraw marketing consent independently while keeping transactional messages. Reply STOP to suppress all outbound SMS, including transactional messages, apart from a permitted opt-out confirmation. Changing an online preference cannot override that suppression. To restart, text START to +1-888-501-2006 and explicitly restore your desired preferences. START does not automatically restore marketing consent.

Review the disclosures and enrollment options on our text messaging page. Our Privacy Policy explains how mobile information and consent records are handled. Disclosure version: 2026-09-04.

Contact

ops@label.supply · 501-562-9995 · Contact support
Document Management, Inc., 6201 Murray St, Little Rock, AR 72209